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Paywizard showcasing AI-driven subscriber intelligence platform proven to boost customer engagement at IBC 2019
Paywizard Singula™ sees full launch after trials demonstrate pay-TV and OTT providers can identify ‘next best action’ in real time – doubling sales conversions in one pilot

London, 10 September 2019 - Paywizard, the subscriber intelligence specialist, today announces the full product launch at IBC 2019 of Paywizard Singula™, the artificial intelligence (AI)-driven subscriber analytics platform that has been successfully tested by a number of major European broadcasters and has recently been selected by Racing TV. Powered by Microsoft Azure AI, Singula™ provides subscriber intelligence and identifies the ‘next best action’ pay-TV operators and over-the-top (OTT) providers can take to boost customer engagement. The platform leverages AI and machine learning to generate insights that arm operators to proactively build subscriber loyalty, grow average revenue per user and acquire new customers.

Paywizard will be demonstrating Singula™ on the Microsoft stand (Hall 1, C27) at IBC 2019 at the RAI Amsterdam, September 13-17, showing how Singula™ has already helped a number of leading broadcasters, such as eir Sport and Racing TV as part of initial beta trials. In one customer acquisition campaign for Racing TV, the UK and Ireland’s premier horse racing channel, Singula™ was able to double the conversion rate while being able to predict with over 94% accuracy high-risk churners in a free trial programme.

“Singula™ empowers OTT and pay-TV providers such as Racing TV to transform their customer experience and better engage with subscribers at each and every stage of the subscriber journey,” says Bhavesh Vaghela, Paywizard’s Chief Executive. “Our research shows operators are struggling to proactively leverage customer data. In fact, we see many organisations trying to predict behaviour, such as churn, but most are failing to leverage this insight in real-time to positively impact the customer’s experience.”

Using Singula™, TV service providers are now able to draw on available customer data – including billing, viewing, demographic and behavioural insights – in real-time to gain a full view of each subscriber at key stages of the customer journey. “By continually learning from campaigns, offers, promotions and customer engagement, Singula™is able to hone-in on the most effective action to take, driving real business results throughout the customer lifecycle,” Vaghela notes.

Bob De Haven, General Manager, Worldwide Media & Communications at Microsoft Corp., says: “Using AI to drive customer engagement through Paywizard Singula™ powered by Microsoft Azure shows the potential of cloud-based technologies to transform businesses today. We are working with Paywizard to enable media businesses to benefit from new technologies like AI to deliver customer experiences that enhance relationships and help grow revenues.”

Singula™ taps into Paywizard’s 20-year heritage in pay-TV subscriber management, drawing on expertise gained from supporting more than 100 subscription and pay-per-view businesses – with subscribers numbering in the millions. Paywizard’s combination of customer management experience and innovative technology enables service operators to advance their analytics capabilities and gain a competitive advantage.

The platform creates a Single Customer View of each subscriber and utilises predictive models, created in collaboration with the data science centre of excellence at Edinburgh University, to determine next best actions that reflect where that subscriber is in the customer journey, their value as a customer, their likely response and other factors. The action can be a timely promotional offer, an informative communication, or even to simply do nothing.

Singula™ also helps identify the most appropriate channel to execute the action, which can include an in-app notification, social media advertising, a text to a smartphone, an email, communication via an electronic programming guide, a customised user interface, web chat, or contact from an agent. It then captures the result via a valuable feedback loop that utilises machine learning to update the analytical models – generating ongoing insight into future recommendations on how to best to target individual subscribers.

Paywizard will be showcasing Singula™ at the Microsoft stand throughout IBC 2019. Companies interested in seeing a demo or booking a meeting can book an appointment by going to www.paywizard.com/ibc/.

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